Our Privacy Policy
TRAK Kayaks Inc. has created this privacy policy to inform you of the information gathering and dissemination practices for this Website, www.RethinkKayak.com. TRAK Kayaks, which operates this website, wants to demonstrate our commitment to your privacy, by notifying you of: What personally identifiable information of yours is collected through this website; The organization collecting the information; How the information is used; With whom the information may be shared; What choices are available to you regarding collection, use and distribution of the information; The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under TRAK Kayaks control; and How you can correct any inaccuracies in the information. If you have questions or concerns regarding this statement, you should contact Customer Service by email at sales@RethinkKayak.com or by phone at 1.888.35.KAYAK.
Visiting www.RethinkKayak.com
Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.
Using Cookies on the TRAK website
"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.
Ordering from TRAK Kayaks
We respect your privacy. When you order from our website, www.RethinkKayak.com, we need your name, email address, shipping address, phone number and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)
Warranty Registration for TRAK Kayaks
We require your name, billing address, shipping address, email address and telephone number to register the warranty on your TRAK Kayak. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) You can correct account data by contacting our customer service department at 1.888.35.KAYAK. From time to time, we may contact you about sales, special offers and new site features if you agreed to be included in our email lists when you completed a purchase transaction with us. To cancel our free emails, you can select the "Unsubscribe" link in any email we send you or by contacting us at 1.888.35.KAYAK.
TRAK Customer Service
In addition to being able to call our customer service department, you may also email us at sales@rethinkkayak.com. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.
TRAK Third Party Relationships
We have established several relationships with third parties vendors to best serve our customers. Affiliates: From time to time we may establish an affiliate program. An affiliate program allows other Websites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers' personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the website but is restricted to only use such information in connection with its administration of the affiliate programs. Order Fulfillment: Certain vendors of ours, primarily UPS (United Parcel Service of America, Inc) but possibly some of our dealers, may provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose. Credit Card Processing: We use Moneris Solutions to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes. Additional Third Party Relationships: From time to time, TRAK Kayaks may engage other third parties to assist in providing marketing, order processing, fulfillment and shipping services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services. Additionally, we may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. That is, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
Security Policy
We use 128-bit Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to log into our site is when you are making a purchase. To purchase our products online, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don't have your password, there is a link that reads "Forgotten your password?" Click on this for instructions on how to get your password.
Changes to Privacy Policy
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Questions About our Policies
If you have any questions regarding your privacy or any of our policies, please contact us by email at sales@rethinkkayak.com or by phone at 1.888.35.KAYAK.